2026-09.1 record

Field service management software

Most named checked vendor

108 of 150 valid answers named Housecall Pro

108 of 150 valid answers, 72.0% (Wilson 95% interval 64.3% to 78.6%)

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Release 2026-09, version 2026-09.1. Method v1.1. DOI 10.5281/zenodo.22907695

Software a trade contractor (HVAC, plumbing, electrical and similar home or commercial service businesses) uses to schedule and dispatch technicians, quote and invoice jobs, take payments and manage customers.

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Capture date: 2026-09-21. The Index measures observed naming, not service quality or product merit.

Commissioned engagement: no.

Dispute policy · Explore the buyer questions

Discuss this category's evidence

Criteria Maps

Observed buyer requirements before the first vendor in source answers captured on 22 and 23 September 2026. 150 valid source answers from 150 scheduled runs. These observations are separate from the original Index release figures.

Each vendor figure uses the median across the five most named vendors in the frozen category release, including zero counts. Adjacency compares distinct source answers for the same criterion; page coverage compares criteria for the same page state. Medians are descriptive and have no confidence interval.

Prepared by the Broadcastwell team. Team review: in progress. Zero analyst verified criteria.

The AI written RFP; Study DOI 10.5281/zenodo.23271935. Source DOI 10.5281/zenodo.22907695. CC BY 4.0.

Observed source answer frequencies. Wilson intervals describe the calculation, not independent population inference. Repeated runs are not independent performance tests. Page comparisons cover only the dated page and stated scope. An unstated claim is not an absent product feature.

Any named company may request one no-cost re-run at index@broadcastwell.com; both results are published.

Checklist Audit $490. Every figure comes from the published method, v1.1.

Mobile access and work in the field
18 of 150; 12.0%; Wilson 95% interval 7.7% to 18.2%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Claude, q10: 2 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1; field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://coastapp.com/blog/field-service-management-software/: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://msdynamicsworld.com/blog/list-10-best-field-service-management-software-2026: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/field-service/: 2 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 13 source answers
- Housecall Pro: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%
- Jobber: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|3
  No source shown: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 1 of 150; 0.7%
- ServiceM8: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|3
  No source shown: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 1 of 150; 0.7%
- Workiz: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
Accounting and financial system integration
16 of 150; 10.7%; Wilson 95% interval 6.7% to 16.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q2|Google AI Mode|3; field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-integration-overview?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/post-work-order-invoice?utm_source=openai: 1 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 3 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 3 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 3 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 11 source answers
- FieldPulse: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q2|Google AI Mode|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Connections with existing business systems
15 of 150; 10.0%; Wilson 95% interval 6.2% to 15.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-integration-overview?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 3 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.salesforce.com/service/field-service-management/software-comparison-guide/?bc=OTH&utm_source=openai: 1 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 10 source answers
No adjacent vendor passage coded for this criterion.
Access to service history
14 of 150; 9.3%; Wilson 95% interval 5.6% to 15.1%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 2 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 9 source answers
No adjacent vendor passage coded for this criterion.
Digital signatures in field workflows
13 of 150; 8.7%; Wilson 95% interval 5.1% to 14.3%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 8 source answers
No adjacent vendor passage coded for this criterion.
Job scheduling
13 of 150; 8.7%; Wilson 95% interval 5.1% to 14.3%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Claude, q10: 3 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 2 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 2 source answers; No source shown: 11 source answers
- FieldPulse: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- Housecall Pro: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%
- Jobber: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%
- Kickserv: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
Invoicing and billing
12 of 150; 8.0%; Wilson 95% interval 4.6% to 13.5%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Claude, q10: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2
No source shown: 12 source answers
- Housecall Pro: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%
- Jobber: 4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1
  No source shown: 4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 1 of 150; 0.7%
- Kickserv: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- ServiceM8: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- Workiz: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
Operational and financial reporting
12 of 150; 8.0%; Wilson 95% interval 4.6% to 13.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 3 source answers; https://www.joblogic.com/blog/field-service-management-software-features/: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 3 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 9 source answers
No adjacent vendor passage coded for this criterion.
Route planning and optimization
12 of 150; 8.0%; Wilson 95% interval 4.6% to 13.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 3 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 2 source answers; No source shown: 8 source answers
No adjacent vendor passage coded for this criterion.
Technician assignment and dispatch matched to job constraints
10 of 150; 6.7%; Wilson 95% interval 3.7% to 11.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 2 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/universal-resource-scheduling-for-field-service?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 2 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 2 source answers; No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Fit with the buyer’s service workflows and operating scale
9 of 150; 6.0%; Wilson 95% interval 3.2% to 11.0%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q1: 1 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q1: 1 of 3 runs
Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q1|Google AI Overviews|2; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://coastapp.com/blog/field-service-management-software/: 1 source answers; https://msdynamicsworld.com/blog/list-10-best-field-service-management-software-2026: 1 source answers; https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 2 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 2 source answers; No source shown: 7 source answers
- FieldPulse: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 2 of 150; 1.3%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q1|Google AI Overviews|2
  No source shown: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 2 of 150; 1.3%
- Housecall Pro: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 2 of 150; 1.3%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q1|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|2
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 2 of 150; 1.3%
- Jobber: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 2 of 150; 1.3%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q1|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|2
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 2 of 150; 1.3%
- ServiceTitan: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 2 of 150; 1.3%.
  Vendor source evidence
  Deposited source answers field-service-management|q9|Google AI Overviews|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 2 of 150; 1.3%
- Workiz: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 2 of 150; 1.3%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Overviews|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 2 of 150; 1.3%
Payment collection
9 of 150; 6.0%; Wilson 95% interval 3.2% to 11.0%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q10: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 3 source answers; No source shown: 5 source answers
- Housecall Pro: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 0 of 150; 0.0%
- Jobber: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 0 of 150; 0.0%
Cost appropriate to the buyer’s budget and scale
8 of 150; 5.3%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Claude, q10: 3 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 1 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1; field-service-management|q2|Google AI Mode|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 8 source answers
- FieldPulse: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q2|Google AI Mode|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
- Jobber: 4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1
  No source shown: 4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 150; 0.0%
- Kickserv: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
- ServiceM8: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 0 of 150; 0.0%
Offline access and field work
8 of 150; 5.3%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Quoting and estimating
8 of 150; 5.3%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q2|Google AI Mode|3; field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; No source shown: 7 source answers
No adjacent vendor passage coded for this criterion.
Equipment service history
7 of 150; 4.7%; Wilson 95% interval 2.3% to 9.3%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 3 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 2 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Invoicing and billing from completed work
7 of 150; 4.7%; Wilson 95% interval 2.3% to 9.3%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/post-work-order-invoice?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 3 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Role based access controls
7 of 150; 4.7%; Wilson 95% interval 2.3% to 9.3%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|2
No source shown: 7 source answers
No adjacent vendor passage coded for this criterion.
Software simplicity
7 of 150; 4.7%; Wilson 95% interval 2.3% to 9.3%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q2: 1 of 3 runs; Claude, q10: 3 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 1 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1; field-service-management|q2|Claude|2; field-service-management|q2|Google AI Mode|3; field-service-management|q9|Perplexity|3
https://coastapp.com/blog/field-service-management-software/: 1 source answers; https://msdynamicsworld.com/blog/list-10-best-field-service-management-software-2026: 1 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; No source shown: 6 source answers
- Housecall Pro: 5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1; field-service-management|q2|Google AI Mode|3
  No source shown: 5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Category median 1 of 150; 0.7%
- Jobber: 6 of 150; 4.0%; Wilson 95% interval 1.8% to 8.5%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3; field-service-management|q1|Google AI Mode|1; field-service-management|q2|Claude|2; field-service-management|q2|Google AI Mode|3
  No source shown: 6 of 150; 4.0%; Wilson 95% interval 1.8% to 8.5%. Category median 1 of 150; 0.7%
- Kickserv: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- ServiceM8: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q10|Claude|3
  No source shown: 3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Category median 1 of 150; 0.7%
- Workiz: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
Technician dispatch
7 of 150; 4.7%; Wilson 95% interval 2.3% to 9.3%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q2|Google AI Mode|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Perplexity|1
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; No source shown: 6 source answers
- Housecall Pro: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q2|Google AI Mode|3
  No source shown: 2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Category median 0 of 150; 0.0%
- Jobber: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q2|Google AI Mode|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Usability for field technicians
7 of 150; 4.7%; Wilson 95% interval 2.3% to 9.3%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Customer communication and updates
6 of 150; 4.0%; Wilson 95% interval 1.8% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q10: 2 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q10|Claude|1; field-service-management|q10|Claude|2; field-service-management|q9|ChatGPT|2; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2
https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 2 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 2 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 3 source answers
- Housecall Pro: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- Jobber: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- ServiceM8: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
- Workiz: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|1
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 150; 0.7%
Customer self service portal
6 of 150; 4.0%; Wilson 95% interval 1.8% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Payment collection including in the field
6 of 150; 4.0%; Wilson 95% interval 1.8% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3
No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Connected workflows without duplicate data entry
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|Claude|1; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Mode|2
https://learn.microsoft.com/en-us/dynamics365/field-service/post-work-order-invoice?utm_source=openai: 1 source answers; No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Customer records
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 2 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Data security safeguards
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|2
No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Fit with the buyer’s service workflows
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q7: 1 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q7|Perplexity|3; field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Perplexity|1
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; No source shown: 3 source answers
- Housecall Pro: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q7|Perplexity|3
  https://pipelineon.com/blog/jobber-vs-housecall-pro/: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%; https://ustechautomations.com/resources/blog/automate-housecall-pro-vs-jobber-for-plumbing-companies-2026: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%; https://ustechautomations.com/resources/blog/jobber-vs-housecall-pro-field-service-2026: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%; https://www.servicefusion.com/blog/jobber-vs-housecall-pro: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
- Jobber: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q7|Perplexity|3
  https://fieldtics.com/blog/jobber-vs-housecall-pro: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%; https://softwarefortrades.com/jobber-vs-housecall-pro/: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%; https://ustechautomations.com/resources/blog/automate-housecall-pro-vs-jobber-for-plumbing-companies-2026: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%; https://ustechautomations.com/resources/blog/jobber-vs-housecall-pro-field-service-2026: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Implementation support
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Job scheduling and rescheduling
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Perplexity|1
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 2 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/universal-resource-scheduling-for-field-service?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Recording work time and labor
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|3
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Service contract management
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q3: 1 of 3 runs
Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q3|Google AI Mode|2; field-service-management|q9|ChatGPT|2; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 2 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 2 source answers; No source shown: 3 source answers
- ServiceTrade: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q3|Google AI Mode|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Warranty support
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Perplexity|2
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.40fd37ef-dca4-4b0d-9f41-d16703b7d070?tab=overview&utm_source=openai: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Work order creation and lifecycle tracking
5 of 150; 3.3%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 3 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 3 source answers; https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 3 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 2 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 3 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
API capabilities
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2
https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 2 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 2 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Approval workflows
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|2
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Audit logs and trails
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Perplexity|2
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Central customer records
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs; Google AI Overviews, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Customer messages, reminders and arrival updates
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|2; field-service-management|q9|Google AI Mode|3; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Ease of use for office staff and technicians
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|1
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Growth across users, locations and service operations
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|3
https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Internal operational notifications
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|2
https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.softwareadvice.com/field-service/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Invoice payment status tracking
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|3
https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Search and retrieval of service information
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Overviews|2; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 3 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 2 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Stock visibility across vehicles and warehouses
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|3
https://learn.microsoft.com/en-us/dynamics365/field-service/inventory-purchasing-returns-overview?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Work order access and updates
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3; field-service-management|q9|Google AI Overviews|1
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Workflow automation
4 of 150; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs; Perplexity, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 3 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 3 source answers; https://www.softwareadvice.com/field-service/: 3 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Clear licensing and included versus additional features
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 2 source answers; https://www.salesforce.com/service/field-service-management/pricing/?bc=OTH&utm_source=openai: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Clear renewal, cancellation and exit terms
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Data encryption
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Defined synchronization, data flow and error handling
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-integration-overview?utm_source=openai: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Hands on or demonstrated performance with relevant users and jobs
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.40fd37ef-dca4-4b0d-9f41-d16703b7d070?tab=overview&utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/inventory-purchasing-returns-overview?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/mobile/offline-data-sync?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 2 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/post-work-order-invoice?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/universal-resource-scheduling-for-field-service?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; https://www.salesforce.com/service/field-service-management/software-comparison-guide/?bc=OTH&utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Inventory and stock tracking
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Overviews|3; field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 2 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 2 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.sap.com/products/scm/field-service-management/features.html: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Job checklists
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|3; field-service-management|q9|Google AI Mode|2
https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Job photos and attachments
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Multifactor authentication
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Payroll processing and integration
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Predictive scheduling and workload forecasts
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.gartner.com/reviews/market/field-service-management: 3 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 3 source answers; https://www.softwareadvice.com/field-service/: 3 source answers
No adjacent vendor passage coded for this criterion.
Recording parts required and consumed on jobs
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3; field-service-management|q9|Perplexity|2
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.40fd37ef-dca4-4b0d-9f41-d16703b7d070?tab=overview&utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_field_service.pdf?utm_source=openai: 1 source answers; https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers
No adjacent vendor passage coded for this criterion.
Recurring billing
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Recurring maintenance support
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.40fd37ef-dca4-4b0d-9f41-d16703b7d070?tab=overview&utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/overview?utm_source=openai: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Regular software updates
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Secure cloud hosting
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Usability testing with office and field users
3 of 150; 2.0%; Wilson 95% interval 0.7% to 5.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|2; field-service-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Complete cost including setup, usage, support and add ons
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Configurable reporting
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2; field-service-management|q9|Google AI Mode|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Customer feedback collection
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1; field-service-management|q9|Google AI Mode|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
End to end job workflow
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/post-work-order-invoice?utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Equipment identity and service history
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Google AI Mode, q1: 1 of 3 runs
Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q9|ChatGPT|3
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.40fd37ef-dca4-4b0d-9f41-d16703b7d070?tab=overview&utm_source=openai: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Equipment information in service records
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Google AI Overviews|1; field-service-management|q9|Google AI Overviews|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Export of records and attachments
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Field access to manuals
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 2 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 2 source answers
No adjacent vendor passage coded for this criterion.
Field performance of the mobile app
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Job photographs
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|3; field-service-management|q9|Google AI Overviews|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Offline data access and synchronization
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|2
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers; https://learn.microsoft.com/en-us/dynamics365/field-service/mobile/offline-data-sync?utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Parts recorded on jobs
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|1; field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 2 source answers; https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 2 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers
No adjacent vendor passage coded for this criterion.
Payroll system integration
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1; field-service-management|q9|ChatGPT|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Preventive maintenance support
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|2; field-service-management|q9|Perplexity|3
https://www.gartner.com/reviews/market/field-service-management: 2 source answers; https://www.ifs.com/en/glossary/compare/top-10-field-service-management-software-2026: 2 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 2 source answers
No adjacent vendor passage coded for this criterion.
Service reports
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2; field-service-management|q9|ChatGPT|3
https://www.salesforce.com/service/field-service-management/?bc=OTH&utm_source=openai: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Staff training
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3; field-service-management|q9|Perplexity|1
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.fieldpulse.com/resources/blog/field-service-management-software-features: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Support for business growth
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q1|Google AI Mode|1; field-service-management|q9|Google AI Mode|3
No source shown: 2 source answers
- ServiceTitan: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q1|Google AI Mode|1
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Training matched to the buyer’s work
2 of 150; 1.3%; Wilson 95% interval 0.4% to 4.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers field-service-management|q9|Claude|1; field-service-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Access to prior quotations
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|3
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; https://www.softwareadvice.com/resources/key-field-service-management-software-features/: 1 source answers
No adjacent vendor passage coded for this criterion.
Barcode scanning in the field
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Billing matched to fixed price, time and materials or contract work
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Clear data ownership
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Combined service history, asset, inventory and invoice records
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Communication between field and office staff
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Overviews|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Controls for lost field devices
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Crew and multi day job support
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Customer management
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q10: 1 of 3 runs
Deposited source answers field-service-management|q10|Claude|3
No source shown: 1 source answers
- Housecall Pro: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
- Jobber: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q10|Claude|3
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Data backup and recovery
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Data backups
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Data synchronization
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Dispatch notifications
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Equipment identity and location tracking
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q3: 1 of 3 runs
Deposited source answers field-service-management|q3|Google AI Mode|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Equipment identity, location and service history
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Equipment location and service history
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Evidence from customers with similar operations
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Claude|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Growth in team size
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Itemized licensing, setup, integration, training, support and add on costs
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
https://www.salesforce.com/service/field-service-management/pricing/?bc=OTH&utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Job checklists and inspection forms
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use?utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Job status updates
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Labor recorded on jobs
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|1
https://www.capterra.com/field-service-management-software/: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers; https://www.zendesk.co.uk/service/ticketing-system/field-service-software/: 1 source answers
No adjacent vendor passage coded for this criterion.
Manageable setup complexity
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|3
https://coastapp.com/blog/field-service-management-software/: 1 source answers; https://msdynamicsworld.com/blog/list-10-best-field-service-management-software-2026: 1 source answers; https://www.softwareadvice.com/field-service/: 1 source answers
No adjacent vendor passage coded for this criterion.
Multi day job support
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Ongoing system administration
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Parts consumed on jobs
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Parts purchasing, transfers and returns
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
https://learn.microsoft.com/en-us/dynamics365/field-service/inventory-purchasing-returns-overview?utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Regulatory inspection documentation and reporting
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q3: 1 of 3 runs
Deposited source answers field-service-management|q3|Google AI Mode|2
No source shown: 1 source answers
- Simpro: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%.
  Vendor source evidence
  Deposited source answers field-service-management|q3|Google AI Mode|2
  No source shown: 1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 150; 0.0%
Responsibility for implementation and launch support
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Service level commitments
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Shared service records for office and field teams
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Overviews|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Stock alerts
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Stock availability, consumption and replenishment
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|Perplexity|2
https://www.fieldboss.com/blog/best-field-service-management-software-features/: 1 source answers; https://www.gartner.com/reviews/market/field-service-management: 1 source answers; https://www.larksuite.com/en_us/blog/field-service-management-software: 1 source answers; https://www.netsuite.com/portal/resource/articles/erp/field-services-management-features.shtml: 1 source answers
No adjacent vendor passage coded for this criterion.
Stock visibility and replenishment across vehicles and warehouses
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|3
https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.40fd37ef-dca4-4b0d-9f41-d16703b7d070?tab=overview&utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Subcontractor support
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Support for customers with multiple locations
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Support response and implementation ownership commitments
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Usable export of records, history and attachments
1 of 150; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers field-service-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.

Download complete category evidence · Download manifest and source hashes

Full checked set, sorted by observed counts, not a ranking.
Vendor	Named	Vendor domain cited
Housecall Pro	108 of 150 valid answers, 72.0% (Wilson 95% interval 64.3% to 78.6%)	43 of 150 valid answers, 28.7% (Wilson 95% interval 22.0% to 36.4%)
ServiceTitan	102 of 150 valid answers, 68.0% (Wilson 95% interval 60.2% to 74.9%)	35 of 150 valid answers, 23.3% (Wilson 95% interval 17.3% to 30.7%)
Workiz	58 of 150 valid answers, 38.7% (Wilson 95% interval 31.2% to 46.7%)	20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%)
FieldPulse	57 of 150 valid answers, 38.0% (Wilson 95% interval 30.6% to 46.0%)	28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%)
Jobber	50 of 150 valid answers, 33.3% (Wilson 95% interval 26.3% to 41.2%)	46 of 150 valid answers, 30.7% (Wilson 95% interval 23.8% to 38.5%)
FieldEdge	44 of 150 valid answers, 29.3% (Wilson 95% interval 22.6% to 37.1%)	22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)
Service Fusion	41 of 150 valid answers, 27.3% (Wilson 95% interval 20.8% to 35.0%)	12 of 150 valid answers, 8.0% (Wilson 95% interval 4.6% to 13.5%)
simpro	28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%)	6 of 150 valid answers, 4.0% (Wilson 95% interval 1.8% to 8.5%)
ServiceTrade	23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%)	13 of 150 valid answers, 8.7% (Wilson 95% interval 5.1% to 14.3%)
BuildOps	22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)	11 of 150 valid answers, 7.3% (Wilson 95% interval 4.1% to 12.7%)
Kickserv	20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%)	2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%)
ServiceM8	19 of 150 valid answers, 12.7% (Wilson 95% interval 8.3% to 18.9%)	3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%)
RazorSync	3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
ServiceMax	2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
BigChange	1 of 150 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Commusoft	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Joblogic	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Sera Systems	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
ServicePower	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Successware	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
WorkWave	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Zuper	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)

The ten buyer questions

Each question was put to every engine 3 times on the stated dates. Counts are over valid answers to the exact question.

what is the best field service software for a small HVAC company

Question q1. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

best field service management software for a growing plumbing company with about 10 techs

Question q2. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

best field service software for commercial mechanical and fire protection contractors

Question q3. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

what are the best alternatives to ServiceTitan

Question q4. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

what are the best alternatives to Housecall Pro

Question q5. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

what are the best alternatives to Jobber for a home service business

Question q6. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

Jobber vs Housecall Pro for a plumbing business, which is better

Question q7. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

FieldEdge vs ServiceTitan, which one is worth the price

Question q8. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

what should I look for when choosing field service management software

Question q9. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

which field service software is best for a one person HVAC business

Question q10. 15 valid answers. Excluded answers: 0. Type: specific workflow.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

Receipt

One raw answer from the release run, quoted as captured. The first 40 words, with markdown symbols and citation markers removed and nothing else changed.

Engine

Perplexity

Question

what is the best field service software for a small HVAC company (q1, repeat 1)

Answer, first 40 words

For a small HVAC company, the most consistent recommendation in the results is Jobber if you want the simplest, budget-friendly option that is easy to adopt quickly. If you want a slightly more feature-rich mobile workflow and customer experience, Housecall

Cited sources

The first three of 19 URLs the engine cited.

Captured

2026-09-22

Source

Absence Index 2026-09, DOI 10.5281/zenodo.22907695

Release and method

Release: 2026-09, version 2026-09.1
Published: 2026-09-23
Answer capture date: 2026-09-22
Source capture dates: 2026-09-21
Engines: ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode
Configuration: 10 fixed target questions, 5 engines, 3 repeats. No controls were run for this category.
Method version: v1.1
Excluded answers: 0 target answers excluded; exact reasons are listed. No controls were run for this category.
Commissioned engagement: No commissioned engagement is declared for this category.

Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.

Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.

Download and cite

Release JSON · Category CSV · DOI 10.5281/zenodo.22907695

How to cite: Broadcastwell. The Absence Index, Field service management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.

About this page

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.

Read this page as JSON · Dataset and page metadata

Field service management software

Criteria Maps

Mobile access and work in the field

Accounting and financial system integration

Connections with existing business systems

Access to service history

Digital signatures in field workflows

Job scheduling

Invoicing and billing

Operational and financial reporting

Route planning and optimization

Technician assignment and dispatch matched to job constraints

Fit with the buyer’s service workflows and operating scale

Payment collection

Cost appropriate to the buyer’s budget and scale

Offline access and field work

Quoting and estimating

Equipment service history

Invoicing and billing from completed work

Role based access controls

Software simplicity

Technician dispatch

Usability for field technicians

Customer communication and updates

Customer self service portal

Payment collection including in the field

Connected workflows without duplicate data entry

Customer records

Data security safeguards

Fit with the buyer’s service workflows

Implementation support

Job scheduling and rescheduling

Recording work time and labor

Service contract management

Warranty support

Work order creation and lifecycle tracking

API capabilities

Approval workflows

Audit logs and trails

Central customer records

Customer messages, reminders and arrival updates

Ease of use for office staff and technicians

Growth across users, locations and service operations

Internal operational notifications

Invoice payment status tracking

Search and retrieval of service information

Stock visibility across vehicles and warehouses

Work order access and updates

Workflow automation

Clear licensing and included versus additional features

Clear renewal, cancellation and exit terms

Data encryption

Defined synchronization, data flow and error handling

Hands on or demonstrated performance with relevant users and jobs

Inventory and stock tracking

Job checklists

Job photos and attachments

Multifactor authentication

Payroll processing and integration

Predictive scheduling and workload forecasts

Recording parts required and consumed on jobs

Recurring billing

Recurring maintenance support

Regular software updates

Secure cloud hosting

Usability testing with office and field users

Complete cost including setup, usage, support and add ons

Configurable reporting

Customer feedback collection

End to end job workflow

Equipment identity and service history

Equipment information in service records

Export of records and attachments

Field access to manuals

Field performance of the mobile app

Job photographs

Offline data access and synchronization

Parts recorded on jobs

Payroll system integration

Preventive maintenance support