Broadcastwell $490 Audit
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2026-09.1 record

Field service management software

Most named checked vendor

108 of 150 valid answers named Housecall Pro

108 of 150 valid answers, 72.0% (Wilson 95% interval 64.3% to 78.6%)

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Release 2026-09, version 2026-09.1. Method v1.1. DOI 10.5281/zenodo.22907695

Software a trade contractor (HVAC, plumbing, electrical and similar home or commercial service businesses) uses to schedule and dispatch technicians, quote and invoice jobs, take payments and manage customers.

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Capture date: 2026-09-21. The Index measures observed naming, not service quality or product merit.

Commissioned engagement: no.

Dispute policy · Explore the buyer questions

Discuss this category's evidence

Full checked set, sorted by observed counts, not a ranking.
VendorNamedVendor domain cited
Housecall Pro108 of 150 valid answers, 72.0% (Wilson 95% interval 64.3% to 78.6%)43 of 150 valid answers, 28.7% (Wilson 95% interval 22.0% to 36.4%)
ServiceTitan102 of 150 valid answers, 68.0% (Wilson 95% interval 60.2% to 74.9%)35 of 150 valid answers, 23.3% (Wilson 95% interval 17.3% to 30.7%)
Workiz58 of 150 valid answers, 38.7% (Wilson 95% interval 31.2% to 46.7%)20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%)
FieldPulse57 of 150 valid answers, 38.0% (Wilson 95% interval 30.6% to 46.0%)28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%)
Jobber50 of 150 valid answers, 33.3% (Wilson 95% interval 26.3% to 41.2%)46 of 150 valid answers, 30.7% (Wilson 95% interval 23.8% to 38.5%)
FieldEdge44 of 150 valid answers, 29.3% (Wilson 95% interval 22.6% to 37.1%)22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)
Service Fusion41 of 150 valid answers, 27.3% (Wilson 95% interval 20.8% to 35.0%)12 of 150 valid answers, 8.0% (Wilson 95% interval 4.6% to 13.5%)
simpro28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%)6 of 150 valid answers, 4.0% (Wilson 95% interval 1.8% to 8.5%)
ServiceTrade23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%)13 of 150 valid answers, 8.7% (Wilson 95% interval 5.1% to 14.3%)
BuildOps22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)11 of 150 valid answers, 7.3% (Wilson 95% interval 4.1% to 12.7%)
Kickserv20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%)2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%)
ServiceM819 of 150 valid answers, 12.7% (Wilson 95% interval 8.3% to 18.9%)3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%)
RazorSync3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
ServiceMax2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
BigChange1 of 150 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Commusoft0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Joblogic0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Sera Systems0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
ServicePower0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Successware0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
WorkWave0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Zuper0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)

The ten buyer questions

Each question was put to every engine 3 times on the stated dates. Counts are over valid answers to the exact question.

what is the best field service software for a small HVAC company

Question q1. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

best field service management software for a growing plumbing company with about 10 techs

Question q2. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

best field service software for commercial mechanical and fire protection contractors

Question q3. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

what are the best alternatives to ServiceTitan

Question q4. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

what are the best alternatives to Housecall Pro

Question q5. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

what are the best alternatives to Jobber for a home service business

Question q6. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

Jobber vs Housecall Pro for a plumbing business, which is better

Question q7. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

FieldEdge vs ServiceTitan, which one is worth the price

Question q8. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

what should I look for when choosing field service management software

Question q9. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

which field service software is best for a one person HVAC business

Question q10. 15 valid answers. Excluded answers: 0. Type: specific workflow.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

Receipt

One raw answer from the release run, quoted as captured. The first 40 words, with markdown symbols and citation markers removed and nothing else changed.

Engine
Perplexity
Question
what is the best field service software for a small HVAC company (q1, repeat 1)
Answer, first 40 words
For a small HVAC company, the most consistent recommendation in the results is Jobber if you want the simplest, budget-friendly option that is easy to adopt quickly. If you want a slightly more feature-rich mobile workflow and customer experience, Housecall
Cited sources

The first three of 19 URLs the engine cited.

Captured
2026-09-22
Source
Absence Index 2026-09, DOI 10.5281/zenodo.22907695

Release and method

Release
2026-09, version 2026-09.1
Published
2026-09-23
Answer capture date
2026-09-22
Source capture dates
2026-09-21
Engines
ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode
Configuration
10 fixed target questions, 5 engines, 3 repeats. No controls were run for this category.
Method version
v1.1
Excluded answers
0 target answers excluded; exact reasons are listed. No controls were run for this category.
Commissioned engagement
No commissioned engagement is declared for this category.

Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.

Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.

Download and cite

Release JSON · Category CSV · DOI 10.5281/zenodo.22907695

How to cite: Broadcastwell. The Absence Index, Field service management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.

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Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.

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