2026-09.1 record

Hotel property management software

Most named checked vendor

115 of 149 valid answers named Cloudbeds

115 of 149 valid answers, 77.2% (Wilson 95% interval 69.8% to 83.2%)

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Release 2026-09, version 2026-09.1. Method v1.1. DOI 10.5281/zenodo.22907695

The system of record a hotel uses to run reservations, front desk, housekeeping, rates, payments and guest profiles across one or more properties.

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Capture date: 2026-09-21. The Index measures observed naming, not service quality or product merit.

Commissioned engagement: no.

Dispute policy · Explore the buyer questions

Discuss this category's evidence

Criteria Maps

Observed buyer requirements before the first vendor in source answers captured on 22 and 23 September 2026. 149 valid source answers from 150 scheduled runs. These observations are separate from the original Index release figures.

Each vendor figure uses the median across the five most named vendors in the frozen category release, including zero counts. Adjacency compares distinct source answers for the same criterion; page coverage compares criteria for the same page state. Medians are descriptive and have no confidence interval.

Prepared by the Broadcastwell team. Team review: in progress. Zero analyst verified criteria.

The AI written RFP; Study DOI 10.5281/zenodo.23271935. Source DOI 10.5281/zenodo.22907695. CC BY 4.0.

Observed source answer frequencies. Wilson intervals describe the calculation, not independent population inference. Repeated runs are not independent performance tests. Page comparisons cover only the dated page and stated scope. An unstated claim is not an absent product feature.

Any named company may request one no-cost re-run at index@broadcastwell.com; both results are published.

Checklist Audit $490. Every figure comes from the published method, v1.1.

Fit with the property type, size or operating needs
32 of 149; 21.5%; Wilson 95% interval 15.6% to 28.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q1: 2 of 3 runs; Claude, q2: 3 of 3 runs; Claude, q3: 3 of 3 runs; Claude, q9: 3 of 3 runs; Claude, q10: 2 of 3 runs; Perplexity, q2: 3 of 3 runs; Google AI Overviews, q1: 2 of 3 runs; Google AI Overviews, q2: 3 of 3 runs; Google AI Overviews, q3: 1 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Overviews, q10: 1 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 3 of 3 runs; Google AI Mode, q3: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Claude|2; hotel-property-management|q10|Google AI Overviews|2; hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q1|Google AI Overviews|1; hotel-property-management|q1|Google AI Overviews|3; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|2; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q2|Google AI Overviews|1; hotel-property-management|q2|Google AI Overviews|2; hotel-property-management|q2|Google AI Overviews|3; hotel-property-management|q2|Perplexity|1; hotel-property-management|q2|Perplexity|2; hotel-property-management|q2|Perplexity|3; hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q3|Google AI Overviews|1; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|2
No source shown: 32 source answers
- Cloudbeds: 19 of 149; 12.8%; Wilson 95% interval 8.3% to 19.1%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q1|Google AI Overviews|1; hotel-property-management|q1|Google AI Overviews|3; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|2; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q2|Google AI Overviews|1; hotel-property-management|q2|Google AI Overviews|2; hotel-property-management|q2|Google AI Overviews|3; hotel-property-management|q2|Perplexity|1; hotel-property-management|q2|Perplexity|2; hotel-property-management|q2|Perplexity|3; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q3|Google AI Overviews|1
  https://hotelfriend.com/blogpost/hotel-software-small-hotels: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://stayfi.com/vrm-insider/2026/03/03/best-hotel-property-management-software/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; No source shown: 16 of 149; 10.7%; Wilson 95% interval 6.7% to 16.7%. Category median 13 of 149; 8.7%
- HotelTime PMS: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3
  No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 13 of 149; 8.7%
- Hotelogix: 10 of 149; 6.7%; Wilson 95% interval 3.7% to 11.9%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Claude|2; hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q2|Perplexity|1; hotel-property-management|q2|Perplexity|2; hotel-property-management|q2|Perplexity|3; hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3
  https://www.exploretech.io/en/blog/best-pms-for-boutique-hotels-2025-shortlist-and-how-to-choose: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://www.roommaster.com/blog/best-hospitality-management-software: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; No source shown: 7 of 149; 4.7%; Wilson 95% interval 2.3% to 9.4%. Category median 13 of 149; 8.7%
- Little Hotelier: 15 of 149; 10.1%; Wilson 95% interval 6.2% to 15.9%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q1|Google AI Overviews|1; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|2; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q2|Google AI Overviews|2; hotel-property-management|q2|Google AI Overviews|3; hotel-property-management|q2|Perplexity|1; hotel-property-management|q2|Perplexity|2; hotel-property-management|q2|Perplexity|3
  https://hotelfriend.com/blogpost/hotel-software-small-hotels: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%; https://www.roommaster.com/blog/best-hospitality-management-software: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; No source shown: 12 of 149; 8.1%; Wilson 95% interval 4.7% to 13.5%. Category median 13 of 149; 8.7%
- Maestro PMS: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q2|Claude|2
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 13 of 149; 8.7%
- Mews: 23 of 149; 15.4%; Wilson 95% interval 10.5% to 22.1%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Claude|2; hotel-property-management|q10|Google AI Overviews|2; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q1|Google AI Overviews|1; hotel-property-management|q1|Google AI Overviews|3; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|2; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q2|Google AI Overviews|1; hotel-property-management|q2|Google AI Overviews|2; hotel-property-management|q2|Google AI Overviews|3; hotel-property-management|q2|Perplexity|1; hotel-property-management|q2|Perplexity|2; hotel-property-management|q2|Perplexity|3; hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q3|Google AI Overviews|1
  https://hoteltech.review/best-hotel-pms-comparison-2026: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://learn.g2.com/best-hotel-management-software: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://www.stayntouch.com/blog/best-cloud-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; No source shown: 20 of 149; 13.4%; Wilson 95% interval 8.9% to 19.8%. Category median 13 of 149; 8.7%
- Oracle OPERA Cloud: 7 of 149; 4.7%; Wilson 95% interval 2.3% to 9.4%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Claude|2; hotel-property-management|q10|Google AI Overviews|2; hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3; hotel-property-management|q3|Google AI Mode|2
  No source shown: 7 of 149; 4.7%; Wilson 95% interval 2.3% to 9.4%. Category median 13 of 149; 8.7%
- RMS Cloud: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Perplexity|3; hotel-property-management|q3|Claude|1
  https://www.exploretech.io/en/blog/best-pms-for-boutique-hotels-2025-shortlist-and-how-to-choose: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 13 of 149; 8.7%
- RoomRaccoon: 8 of 149; 5.4%; Wilson 95% interval 2.7% to 10.2%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q1|Google AI Overviews|1; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q2|Google AI Overviews|1; hotel-property-management|q2|Perplexity|2
  https://www.roommaster.com/blog/best-hospitality-management-software: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; No source shown: 7 of 149; 4.7%; Wilson 95% interval 2.3% to 9.4%. Category median 13 of 149; 8.7%
- Sirvoy: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q1|Google AI Overviews|3
  No source shown: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 13 of 149; 8.7%
- Stayntouch: 16 of 149; 10.7%; Wilson 95% interval 6.7% to 16.7%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|2; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q2|Google AI Overviews|1; hotel-property-management|q2|Google AI Overviews|2; hotel-property-management|q2|Google AI Overviews|3; hotel-property-management|q2|Perplexity|1; hotel-property-management|q2|Perplexity|2; hotel-property-management|q2|Perplexity|3; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q3|Google AI Overviews|1
  https://www.stayntouch.com/blog/best-cloud-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://www.stayntouch.com/blog/best-independent-boutique-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://www.stayntouch.com/blog/best-multi-property-hotel-pms/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; No source shown: 13 of 149; 8.7%; Wilson 95% interval 5.2% to 14.4%. Category median 13 of 149; 8.7%
- ThinkReservations: 5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q1|Google AI Overviews|3; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|3; hotel-property-management|q2|Google AI Mode|1
  No source shown: 5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Category median 13 of 149; 8.7%
- WebRezPro: 5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Google AI Overviews|2; hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3; hotel-property-management|q3|Google AI Overviews|1
  No source shown: 5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Category median 13 of 149; 8.7%
- eviivo: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 16 of 149; 10.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Claude|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 13 of 149; 8.7%
Connections to other hotel systems
20 of 149; 13.4%; Wilson 95% interval 8.9% to 19.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Perplexity, q10: 1 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 2 of 3 runs; Google AI Mode, q3: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q10|Perplexity|1; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://docs.oracle.com/en/industries/hospitality/integration_platforms.html: 1 source answers; https://docs.oracle.com/en/industries/hospitality/integration_platforms.html?utm_source=openai: 1 source answers; https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 2 source answers; https://www.cloudbeds.com/articles/8-functions-your-property-management-system-needs/: 2 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.octorate.com/property-management-system/: 3 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/?utm_source=openai: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 2 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 2 source answers; No source shown: 14 source answers
- Cloudbeds: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|1
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- Mews: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Perplexity|1; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q3|Google AI Mode|1
  http://www.hotelminder.com/best-hotel-property-management-systems: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://6hoteliers.com/guides/choosing-hotel-pms/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://6hoteliers.com/property-management/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%
- Stayntouch: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Perplexity|1
  https://www.stayntouch.com/blog/best-cloud-hotel-pms/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://www.stayntouch.com/blog/best-multi-property-hotel-pms/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Cloud based architecture
19 of 149; 12.8%; Wilson 95% interval 8.3% to 19.1%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q1: 1 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Perplexity, q10: 3 of 3 runs; Google AI Overviews, q1: 2 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q10|Perplexity|1; hotel-property-management|q10|Perplexity|2; hotel-property-management|q10|Perplexity|3; hotel-property-management|q1|Claude|2; hotel-property-management|q1|Google AI Overviews|1; hotel-property-management|q1|Google AI Overviews|2; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 17 source answers
- Cloudbeds: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Overviews|1
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
- Little Hotelier: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Overviews|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
- Mews: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Perplexity|1; hotel-property-management|q10|Perplexity|2; hotel-property-management|q10|Perplexity|3; hotel-property-management|q1|Google AI Overviews|1
  http://www.hotelminder.com/best-hotel-property-management-systems: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://6hoteliers.com/guides/choosing-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://6hoteliers.com/property-management/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
Channel management
15 of 149; 10.1%; Wilson 95% interval 6.2% to 15.9%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.cloudbeds.com/articles/8-functions-your-property-management-system-needs/: 3 source answers; https://www.cloudbeds.com/pricing/: 1 source answers; https://www.cloudbeds.com/property-management-system/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 3 source answers; No source shown: 10 source answers
No adjacent vendor passage coded for this criterion.
Housekeeping management or room readiness
15 of 149; 10.1%; Wilson 95% interval 6.2% to 15.9%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 3 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 11 source answers
No adjacent vendor passage coded for this criterion.
Reporting and analytics
15 of 149; 10.1%; Wilson 95% interval 6.2% to 15.9%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://hoteltechreport.com/operations/property-management-systems: 2 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 3 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 10 source answers
No adjacent vendor passage coded for this criterion.
Distribution channel data synchronization
14 of 149; 9.4%; Wilson 95% interval 5.7% to 15.2%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.cloudbeds.com/articles/8-functions-your-property-management-system-needs/: 3 source answers; https://www.cloudbeds.com/pricing/: 1 source answers; https://www.cloudbeds.com/property-management-system/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 3 source answers; No source shown: 9 source answers
No adjacent vendor passage coded for this criterion.
Guest check in and check out
14 of 149; 9.4%; Wilson 95% interval 5.7% to 15.2%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 2 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 10 source answers
No adjacent vendor passage coded for this criterion.
Booking engine support
13 of 149; 8.7%; Wilson 95% interval 5.2% to 14.4%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.cloudbeds.com/articles/8-functions-your-property-management-system-needs/: 3 source answers; https://www.cloudbeds.com/pricing/: 1 source answers; https://www.cloudbeds.com/property-management-system/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 3 source answers; No source shown: 8 source answers
No adjacent vendor passage coded for this criterion.
Multi property support
13 of 149; 8.7%; Wilson 95% interval 5.2% to 14.4%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Claude, q10: 2 of 3 runs; Perplexity, q9: 3 of 3 runs; Perplexity, q10: 3 of 3 runs; Google AI Mode, q3: 2 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3; hotel-property-management|q10|Perplexity|1; hotel-property-management|q10|Perplexity|2; hotel-property-management|q10|Perplexity|3; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 3 source answers; No source shown: 10 source answers
- Cloudbeds: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 3 of 149; 2.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q3|Google AI Mode|2
  No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 3 of 149; 2.0%
- Hotelogix: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 3 of 149; 2.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 3 of 149; 2.0%
- Mews: 6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Category median 3 of 149; 2.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q10|Perplexity|1; hotel-property-management|q10|Perplexity|2; hotel-property-management|q10|Perplexity|3; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q3|Google AI Mode|2
  http://www.hotelminder.com/best-hotel-property-management-systems: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://6hoteliers.com/guides/choosing-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://6hoteliers.com/property-management/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 3 of 149; 2.0%
- Oracle OPERA Cloud: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 3 of 149; 2.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3; hotel-property-management|q10|Perplexity|1; hotel-property-management|q3|Google AI Mode|2
  https://www.guideflow.com/blog/hotel-management-software: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 3 of 149; 2.0%
- Stayntouch: 7 of 149; 4.7%; Wilson 95% interval 2.3% to 9.4%. Category median 3 of 149; 2.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3; hotel-property-management|q10|Perplexity|1; hotel-property-management|q10|Perplexity|2; hotel-property-management|q10|Perplexity|3; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q3|Google AI Mode|2
  https://www.stayntouch.com/blog/best-cloud-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; https://www.stayntouch.com/blog/best-multi-property-hotel-pms/: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%; No source shown: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 3 of 149; 2.0%
Ease of use for hotel staff
12 of 149; 8.1%; Wilson 95% interval 4.7% to 13.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://hoteltechreport.com/operations/property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 3 source answers; No source shown: 9 source answers
No adjacent vendor passage coded for this criterion.
Manageable administrative and system complexity
12 of 149; 8.1%; Wilson 95% interval 4.7% to 13.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q1: 1 of 3 runs; Claude, q9: 1 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q1: 2 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 3 of 3 runs; Google AI Mode, q10: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Google AI Mode|1; hotel-property-management|q1|Claude|2; hotel-property-management|q1|Google AI Mode|1; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|3
No source shown: 12 source answers
- Cloudbeds: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Google AI Mode|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
- Little Hotelier: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|2; hotel-property-management|q1|Google AI Mode|1; hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|2
  No source shown: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 149; 0.0%
- Sirvoy: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|2; hotel-property-management|q1|Google AI Mode|1; hotel-property-management|q1|Google AI Mode|2
  No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%
Support for business or property growth
12 of 149; 8.1%; Wilson 95% interval 4.7% to 13.5%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q3: 3 of 3 runs; Claude, q9: 3 of 3 runs; Claude, q10: 2 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3; hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 3 source answers; No source shown: 9 source answers
- Cloudbeds: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
- Hotelogix: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2; hotel-property-management|q3|Claude|3
  No source shown: 3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Category median 0 of 149; 0.0%
- Mews: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q3|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
- Oracle OPERA Cloud: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|2
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- WebRezPro: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q3|Claude|1; hotel-property-management|q3|Claude|3
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
Cost appropriate to the property’s budget
11 of 149; 7.4%; Wilson 95% interval 4.2% to 12.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q1: 2 of 3 runs; Claude, q2: 3 of 3 runs; Claude, q10: 2 of 3 runs; Google AI Overviews, q10: 1 of 3 runs; Google AI Mode, q3: 2 of 3 runs; Google AI Mode, q10: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Claude|2; hotel-property-management|q10|Google AI Mode|1; hotel-property-management|q10|Google AI Overviews|2; hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|2; hotel-property-management|q2|Claude|3; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q3|Google AI Mode|2
No source shown: 11 source answers
- Cloudbeds: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3; hotel-property-management|q3|Google AI Mode|1
  No source shown: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 149; 0.0%
- Hotelogix: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Claude|2; hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3
  No source shown: 4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Category median 0 of 149; 0.0%
- Little Hotelier: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Claude|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
- Sirvoy: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Claude|1; hotel-property-management|q1|Claude|3
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- ThinkReservations: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Claude|1; hotel-property-management|q2|Claude|3
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- WebRezPro: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|1; hotel-property-management|q10|Google AI Overviews|2
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- eviivo: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Claude|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Reservation management
11 of 149; 7.4%; Wilson 95% interval 4.2% to 12.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 3 source answers; https://www.cloudbeds.com/property-management-system/: 1 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 2 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.mews.com/en/blog/functions-property-management-system: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Guest billing
10 of 149; 6.7%; Wilson 95% interval 3.7% to 11.9%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 3 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 7 source answers
No adjacent vendor passage coded for this criterion.
Mobile access for hotel staff
10 of 149; 6.7%; Wilson 95% interval 3.7% to 11.9%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q2: 1 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/operations/property-management-systems: 2 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 2 source answers; No source shown: 8 source answers
No adjacent vendor passage coded for this criterion.
Payment processing and collection
10 of 149; 6.7%; Wilson 95% interval 3.7% to 11.9%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 2 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Remote access to property operations
10 of 149; 6.7%; Wilson 95% interval 3.7% to 11.9%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1
https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 9 source answers
No adjacent vendor passage coded for this criterion.
Room allocation or room moves
10 of 149; 6.7%; Wilson 95% interval 3.7% to 11.9%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 2 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 2 source answers; https://www.mews.com/en/blog/functions-property-management-system: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Automation of repetitive hotel operations
9 of 149; 6.0%; Wilson 95% interval 3.2% to 11.1%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 2 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 1 of 3 runs
Deposited source answers hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|2; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 2 source answers; https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 2 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 6 source answers
- Mews: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|2
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
Costs beyond the base subscription
9 of 149; 6.0%; Wilson 95% interval 3.2% to 11.1%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2
https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 2 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Customer support
9 of 149; 6.0%; Wilson 95% interval 3.2% to 11.1%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 2 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.cloudbeds.com/articles/8-functions-your-property-management-system-needs/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 2 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 2 source answers; No source shown: 7 source answers
- Cloudbeds: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q9|ChatGPT|3
  https://www.cloudbeds.com/pricing/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Guest profile or CRM information
9 of 149; 6.0%; Wilson 95% interval 3.2% to 11.1%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 3 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 2 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 2 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Maintenance management
9 of 149; 6.0%; Wilson 95% interval 3.2% to 11.1%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 2 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Portfolio or cross property reporting
9 of 149; 6.0%; Wilson 95% interval 3.2% to 11.1%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 2 of 3 runs; Claude, q10: 2 of 3 runs; Perplexity, q10: 1 of 3 runs; Google AI Mode, q3: 2 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3; hotel-property-management|q10|Perplexity|1; hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 9 source answers
- Cloudbeds: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q3|Google AI Mode|1
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- Mews: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q3|Google AI Mode|1
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- Oracle OPERA Cloud: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Perplexity|1
  https://www.guideflow.com/blog/hotel-management-software: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Automatic software updates
8 of 149; 5.4%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3
No source shown: 8 source answers
No adjacent vendor passage coded for this criterion.
Connected operational workflows and information in one system
8 of 149; 5.4%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Claude, q10: 1 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q1: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q1|Google AI Overviews|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 3 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 5 source answers
- Cloudbeds: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q1|Google AI Overviews|2
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 1 of 149; 0.7%
- Little Hotelier: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Overviews|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
- Mews: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
- Oracle OPERA Cloud: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
- Stayntouch: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 1 of 149; 0.7%
Open API access for system connections
8 of 149; 5.4%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2
https://hoteltechreport.com/news/what-is-hotel-pms: 2 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.octorate.com/property-management-system/: 2 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Room inventory or availability management
8 of 149; 5.4%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs; Google AI Overviews, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Google AI Overviews|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 2 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.mews.com/en/blog/functions-property-management-system: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Support beyond standard office hours
8 of 149; 5.4%; Wilson 95% interval 2.7% to 10.2%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 3 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2
No source shown: 8 source answers
No adjacent vendor passage coded for this criterion.
Activity logs and audit trails
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.octorate.com/property-management-system/: 3 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Automated reservation and stay messages
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3
No source shown: 6 source answers
No adjacent vendor passage coded for this criterion.
Data export or portability
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 1 of 3 runs; Perplexity, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.octorate.com/property-management-system/: 3 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Role or property based staff permissions
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://www.octorate.com/property-management-system/: 3 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Shared guest information across properties
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 1 of 3 runs; Claude, q10: 2 of 3 runs; Google AI Mode, q3: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3; hotel-property-management|q3|Google AI Mode|2; hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1
No source shown: 6 source answers
- Stayntouch: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|2; hotel-property-management|q10|Claude|3
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
Split guest bills or payments
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Staff training
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 2 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Visual room grid or front desk calendar
6 of 149; 4.0%; Wilson 95% interval 1.9% to 8.5%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 3 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 2 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 2 source answers; No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Commission free direct booking
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 2 of 3 runs; Google AI Mode, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Google AI Overviews|1; hotel-property-management|q9|Google AI Overviews|3
No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Communication and coordination across hotel departments
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Group bookings or room blocks
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2
https://hoteltechreport.com/news/what-is-hotel-pms: 2 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 2 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 2 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Guest deposits
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Google AI Mode|1
https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Night audit and end of day workflows
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Google AI Mode|3; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 2 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 2 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Point of sale connections or ancillary charge posting
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3
No source shown: 5 source answers
No adjacent vendor passage coded for this criterion.
Room rate management
5 of 149; 3.4%; Wilson 95% interval 1.4% to 7.6%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 2 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.mews.com/en/blog/functions-property-management-system: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 2 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Card preauthorization
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|2
https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Configurable reports and dashboards
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Customer reference evidence
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Documented uptime commitments
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Google AI Mode|2
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Financial reconciliation
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Perplexity|2
https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Front desk operations
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs; Perplexity, q9: 2 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Google AI Overviews|2; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 2 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 2 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 2 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Guest data safeguards
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Google AI Mode|2
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Implementation or onboarding assistance
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://hoteltechreport.com/operations/property-management-systems: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.cloudbeds.com/articles/8-functions-your-property-management-system-needs/: 1 source answers; https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Property specific configuration
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Refund processing
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|2
https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Stay packages
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3
No source shown: 4 source answers
No adjacent vendor passage coded for this criterion.
Tax handling
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Perplexity, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Perplexity|1; hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 3 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 3 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 3 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Usable report exports or BI connections
4 of 149; 2.7%; Wilson 95% interval 1.0% to 6.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs; Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|2
https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Booking rate restrictions
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs; Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3
https://www.cloudbeds.com/pricing/: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Contract and exit conditions
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Data backups
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|Claude|2
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Defined data exchange directions and update frequency
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Guest communication and messaging
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs; Google AI Mode, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Google AI Mode|2; hotel-property-management|q9|Perplexity|1
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 1 source answers; No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Hands on demonstrations with realistic hotel workflows
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
https://docs.oracle.com/en/industries/hospitality/integration_platforms.html: 1 source answers; https://docs.oracle.com/en/industries/hospitality/integration_platforms.html?utm_source=openai: 1 source answers; https://www.cloudbeds.com/pricing/: 1 source answers; https://www.cloudbeds.com/property-management-system/: 1 source answers; https://www.oracle.com/a/ocom/docs/industries/hospitality/hosp-opera-cloud-property-manage-ds.pdf: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/?utm_source=openai: 1 source answers
No adjacent vendor passage coded for this criterion.
Modern or property appropriate interface presentation
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q2: 2 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q2|Google AI Mode|1; hotel-property-management|q2|Google AI Mode|3; hotel-property-management|q9|Google AI Mode|2
No source shown: 3 source answers
- Mews: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Google AI Mode|1
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Multifactor authentication
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Payment security compliance evidence and allocation of responsibilities
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
https://www.pcisecuritystandards.org/faqs/1312/: 1 source answers; https://www.pcisecuritystandards.org/faqs/does-pci-dss-apply-to-merchants-who-outsource-all-payment-processing-operations-and-never-store-process-or-transmit-cardholder-data/?utm_source=openai: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Pricing and included service clarity
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs; Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|3; hotel-property-management|q9|Claude|3
https://www.cloudbeds.com/pricing/: 1 source answers; https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Property data migration
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Real time reporting and dashboards
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs; Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3; hotel-property-management|q9|Google AI Overviews|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Responsibility for resolving integration failures
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Security audit or certification evidence
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2; hotel-property-management|q9|Claude|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Usable outage and offline operating procedures
3 of 149; 2.0%; Wilson 95% interval 0.7% to 5.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 3 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2; hotel-property-management|q9|ChatGPT|3
No source shown: 3 source answers
No adjacent vendor passage coded for this criterion.
Accounting functions
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Configurable room types
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Perplexity|2; hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 2 source answers; https://www.elopms.com/blog/hotel-pms-features-checklist: 1 source answers; https://www.mews.com/en/blog/functions-property-management-system: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 2 source answers
No adjacent vendor passage coded for this criterion.
Currency support
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|2; hotel-property-management|q9|Perplexity|2
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Data encryption
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Data recovery arrangements
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|2
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Direct booking support
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q1: 1 of 3 runs; Google AI Mode, q2: 1 of 3 runs
Deposited source answers hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|1
No source shown: 2 source answers
- Cloudbeds: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|2; hotel-property-management|q2|Google AI Mode|1
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
Distribution reach across booking channels
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q10: 1 of 3 runs; Google AI Mode, q1: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q1|Google AI Mode|1
No source shown: 2 source answers
- Cloudbeds: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3; hotel-property-management|q1|Google AI Mode|1
  No source shown: 2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Category median 0 of 149; 0.0%
- Guesty: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|1
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
- Hotelogix: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
- Little Hotelier: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|1
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Event and catering management
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Guest loyalty features
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|2
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
No show handling
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1; hotel-property-management|q9|ChatGPT|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Regulatory compliance coverage
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Report export or API access for business intelligence
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Staff shift management
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Standardization across properties or brands
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 2 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
System reliability
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs; Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1; hotel-property-management|q9|Perplexity|1
https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Timely implementation
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs; Google AI Mode, q3: 1 of 3 runs
Deposited source answers hotel-property-management|q3|Google AI Mode|1; hotel-property-management|q9|Claude|3
No source shown: 2 source answers
No adjacent vendor passage coded for this criterion.
Upselling or room upgrades
2 of 149; 1.3%; Wilson 95% interval 0.4% to 4.8%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs; Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|3; hotel-property-management|q9|Perplexity|2
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://onix-systems.com/blog/hotel-property-management-systems: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
AI enabled automation and guest personalization
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
AI explanations of changes in reported metrics
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
AI in the PMS architecture
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
AI enabled automation
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
API connectivity
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://www.octorate.com/property-management-system/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers
No adjacent vendor passage coded for this criterion.
Access controls
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q10: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Brand approval and required brand connections
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Centralized cross property rate management
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q10: 1 of 3 runs
Deposited source answers hotel-property-management|q10|Claude|3
No source shown: 1 source answers
- Stayntouch: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q10|Claude|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Chargeback handling
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Contactless or mobile payments
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Data ownership
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Defined and verified migration scope
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Detection and resolution of synchronization failures
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Documented authentication controls
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Ease of booking for guests
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Energy use and carbon footprint tracking
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Fit with current property or portfolio scale
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Overviews|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Guest check in
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Overviews|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Guest data supporting loyalty marketing
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Guest self service or online check in
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers
No adjacent vendor passage coded for this criterion.
Interface simplicity
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q3: 1 of 3 runs
Deposited source answers hotel-property-management|q3|Google AI Mode|2
No source shown: 1 source answers
- Mews: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q3|Google AI Mode|2
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Intuitive onboarding for new staff
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Mobile or cloud access for working away from the desk
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Perplexity|1
https://www.innroad.com/blog/features-function-of-a-property-management-system-for-small-hotels/: 1 source answers; https://www.littlehotelier.com/blog/learn-about-tech/property-management-system-pms/: 1 source answers; https://www.stayntouch.com/blog/types-of-hotel-pms/: 1 source answers
No adjacent vendor passage coded for this criterion.
Multiple languages
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Notification and handling of synchronization failures
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Payment security compliance evidence
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Recurring billing for extended stays
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Reliable operation on mobile devices
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q2: 1 of 3 runs
Deposited source answers hotel-property-management|q2|Google AI Mode|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Repeat guest recognition and loyalty data
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Perplexity, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Perplexity|3
https://hoteltechreport.com/news/what-is-hotel-pms: 1 source answers; https://www.altexsoft.com/blog/hotel-property-management-systems-products-and-features/: 1 source answers; https://www.priority-software.com/resources/top-features-to-look-for-in-a-hotel-pms/: 1 source answers; https://www.roommaster.com/blog/functions-of-property-management-system: 1 source answers; https://www.siteminder.com/r/hotel-pms-guide/: 1 source answers
No adjacent vendor passage coded for this criterion.
Revenue management
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q1: 1 of 3 runs
Deposited source answers hotel-property-management|q1|Google AI Mode|1
No source shown: 1 source answers
- Cloudbeds: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q1|Google AI Mode|1
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%
Revenue management and dynamic pricing support
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Overviews|3
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Scheduled report delivery
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|3
https://www.oracle.com/hospitality/hotel-property-management/hotel-pms-software/: 1 source answers
No adjacent vendor passage coded for this criterion.
Secure data storage
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Overviews, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Overviews|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Secure payment processing
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Google AI Mode|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Single sign on
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q3: 1 of 3 runs
Deposited source answers hotel-property-management|q3|Google AI Mode|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Staff security awareness resources
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Stay extensions
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|2
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Support for group business
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
ChatGPT, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|ChatGPT|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
Sustainability reporting
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Claude, q9: 1 of 3 runs
Deposited source answers hotel-property-management|q9|Claude|1
No source shown: 1 source answers
No adjacent vendor passage coded for this criterion.
System flexibility
1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Team review: in progress.
Runs, sources and adjacent vendors
Google AI Mode, q2: 1 of 3 runs
Deposited source answers hotel-property-management|q2|Google AI Mode|3
No source shown: 1 source answers
- Mews: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%.
  Vendor source evidence
  Deposited source answers hotel-property-management|q2|Google AI Mode|3
  No source shown: 1 of 149; 0.7%; Wilson 95% interval 0.1% to 3.7%. Category median 0 of 149; 0.0%

Download complete category evidence · Download manifest and source hashes

Full checked set, sorted by observed counts, not a ranking.
Vendor	Named	Vendor domain cited
Cloudbeds	115 of 149 valid answers, 77.2% (Wilson 95% interval 69.8% to 83.2%)	38 of 149 valid answers, 25.5% (Wilson 95% interval 19.2% to 33.1%)
Stayntouch	68 of 149 valid answers, 45.6% (Wilson 95% interval 37.8% to 53.6%)	39 of 149 valid answers, 26.2% (Wilson 95% interval 19.8% to 33.8%)
Little Hotelier	51 of 149 valid answers, 34.2% (Wilson 95% interval 27.1% to 42.2%)	18 of 149 valid answers, 12.1% (Wilson 95% interval 7.8% to 18.3%)
Mews	48 of 149 valid answers, 32.2% (Wilson 95% interval 25.2% to 40.1%)	43 of 149 valid answers, 28.9% (Wilson 95% interval 22.2% to 36.6%)
Maestro PMS	43 of 149 valid answers, 28.9% (Wilson 95% interval 22.2% to 36.6%)	12 of 149 valid answers, 8.1% (Wilson 95% interval 4.7% to 13.5%)
RMS Cloud	35 of 149 valid answers, 23.5% (Wilson 95% interval 17.4% to 30.9%)	4 of 149 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%)
Hotelogix	32 of 149 valid answers, 21.5% (Wilson 95% interval 15.6% to 28.7%)	14 of 149 valid answers, 9.4% (Wilson 95% interval 5.7% to 15.2%)
RoomRaccoon	28 of 149 valid answers, 18.8% (Wilson 95% interval 13.3% to 25.8%)	3 of 149 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.8%)
Oracle OPERA Cloud	25 of 149 valid answers, 16.8% (Wilson 95% interval 11.6% to 23.6%)	15 of 149 valid answers, 10.1% (Wilson 95% interval 6.2% to 15.9%)
WebRezPro	24 of 149 valid answers, 16.1% (Wilson 95% interval 11.1% to 22.8%)	1 of 149 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)
roommaster	20 of 149 valid answers, 13.4% (Wilson 95% interval 8.9% to 19.8%)	19 of 149 valid answers, 12.8% (Wilson 95% interval 8.3% to 19.1%)
RoomKeyPMS	15 of 149 valid answers, 10.1% (Wilson 95% interval 6.2% to 15.9%)	8 of 149 valid answers, 5.4% (Wilson 95% interval 2.7% to 10.2%)
eviivo	11 of 149 valid answers, 7.4% (Wilson 95% interval 4.2% to 12.7%)	8 of 149 valid answers, 5.4% (Wilson 95% interval 2.7% to 10.2%)
ThinkReservations	11 of 149 valid answers, 7.4% (Wilson 95% interval 4.2% to 12.7%)	2 of 149 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.8%)
Yanolja Cloud Solution (eZee)	10 of 149 valid answers, 6.7% (Wilson 95% interval 3.7% to 11.9%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Apaleo	6 of 149 valid answers, 4.0% (Wilson 95% interval 1.9% to 8.5%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
HotelTime Solutions	5 of 149 valid answers, 3.4% (Wilson 95% interval 1.4% to 7.6%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
innRoad	5 of 149 valid answers, 3.4% (Wilson 95% interval 1.4% to 7.6%)	3 of 149 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.8%)
ResNexus	4 of 149 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Aven Hospitality (SynXis)	1 of 149 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Amadeus Hospitality (iHotelier)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Clock PMS+	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Guestline	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Planet protel	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Visual Matrix	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)

The ten buyer questions

Each question was put to every engine 3 times on the stated dates. Counts are over valid answers to the exact question.

What is the best hotel PMS for a small independent hotel?

Question q1. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What is the best PMS for a boutique hotel?

Question q2. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What is the best hotel PMS for a mid size hotel group?

Question q3. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What are the best alternatives to Opera PMS?

Question q4. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What are the best alternatives to Cloudbeds?

Question q5. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What are the best alternatives to Maestro PMS?

Question q6. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

Mews vs Cloudbeds, which PMS is better?

Question q7. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

Maestro PMS vs RoomKeyPMS, which is better for an independent hotel?

Question q8. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What should I look for in a hotel property management system?

Question q9. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

What is the best PMS for a hotel group with eight properties?

Question q10. 14 valid answers. Excluded answers: 1. Type: specific workflow.

Ask the engine yourself; answers vary by run.ChatGPT Perplexity Claude

Release and method

Release: 2026-09, version 2026-09.1
Published: 2026-09-23
Answer capture date: 2026-09-22
Source capture dates: 2026-09-21
Engines: ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode
Configuration: 10 fixed target questions, 5 engines, 3 repeats. No controls were run for this category.
Method version: v1.1
Excluded answers: 1 target answers excluded; exact reasons are listed. No controls were run for this category.
Commissioned engagement: No commissioned engagement is declared for this category.

Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.

Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.

Question q10, run-1: Google AI Overviews. no AI Overview returned for this query

Download and cite

Release JSON · Category CSV · DOI 10.5281/zenodo.22907695

How to cite: Broadcastwell. The Absence Index, Hotel property management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.

About this page

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.

Read this page as JSON · Dataset and page metadata

Hotel property management software

Criteria Maps

Fit with the property type, size or operating needs

Connections to other hotel systems

Cloud based architecture

Channel management

Housekeeping management or room readiness

Reporting and analytics

Distribution channel data synchronization

Guest check in and check out

Booking engine support

Multi property support

Ease of use for hotel staff

Manageable administrative and system complexity

Support for business or property growth

Cost appropriate to the property’s budget

Reservation management

Guest billing

Mobile access for hotel staff

Payment processing and collection

Remote access to property operations

Room allocation or room moves

Automation of repetitive hotel operations

Costs beyond the base subscription

Customer support

Guest profile or CRM information

Maintenance management

Portfolio or cross property reporting

Automatic software updates

Connected operational workflows and information in one system

Open API access for system connections

Room inventory or availability management

Support beyond standard office hours

Activity logs and audit trails

Automated reservation and stay messages

Data export or portability

Role or property based staff permissions

Shared guest information across properties

Split guest bills or payments

Staff training

Visual room grid or front desk calendar

Commission free direct booking

Communication and coordination across hotel departments

Group bookings or room blocks

Guest deposits

Night audit and end of day workflows

Point of sale connections or ancillary charge posting

Room rate management

Card preauthorization

Configurable reports and dashboards

Customer reference evidence

Documented uptime commitments

Financial reconciliation

Front desk operations

Guest data safeguards

Implementation or onboarding assistance

Property specific configuration

Refund processing

Stay packages

Tax handling

Usable report exports or BI connections

Booking rate restrictions

Contract and exit conditions

Data backups

Defined data exchange directions and update frequency

Guest communication and messaging

Hands on demonstrations with realistic hotel workflows

Modern or property appropriate interface presentation

Multifactor authentication

Payment security compliance evidence and allocation of responsibilities

Pricing and included service clarity

Property data migration

Real time reporting and dashboards

Responsibility for resolving integration failures

Security audit or certification evidence

Usable outage and offline operating procedures

Accounting functions

Configurable room types

Currency support

Data encryption