Broadcastwell $490 Audit
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2026-09.1 record

Hotel property management software

Most named checked vendor

115 of 149 valid answers named Cloudbeds

115 of 149 valid answers, 77.2% (Wilson 95% interval 69.8% to 83.2%)

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Release 2026-09, version 2026-09.1. Method v1.1. DOI 10.5281/zenodo.22907695

The system of record a hotel uses to run reservations, front desk, housekeeping, rates, payments and guest profiles across one or more properties.

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

Capture date: 2026-09-21. The Index measures observed naming, not service quality or product merit.

Commissioned engagement: no.

Dispute policy · Explore the buyer questions

Discuss this category's evidence

Full checked set, sorted by observed counts, not a ranking.
VendorNamedVendor domain cited
Cloudbeds115 of 149 valid answers, 77.2% (Wilson 95% interval 69.8% to 83.2%)38 of 149 valid answers, 25.5% (Wilson 95% interval 19.2% to 33.1%)
Stayntouch68 of 149 valid answers, 45.6% (Wilson 95% interval 37.8% to 53.6%)39 of 149 valid answers, 26.2% (Wilson 95% interval 19.8% to 33.8%)
Little Hotelier51 of 149 valid answers, 34.2% (Wilson 95% interval 27.1% to 42.2%)18 of 149 valid answers, 12.1% (Wilson 95% interval 7.8% to 18.3%)
Mews48 of 149 valid answers, 32.2% (Wilson 95% interval 25.2% to 40.1%)43 of 149 valid answers, 28.9% (Wilson 95% interval 22.2% to 36.6%)
Maestro PMS43 of 149 valid answers, 28.9% (Wilson 95% interval 22.2% to 36.6%)12 of 149 valid answers, 8.1% (Wilson 95% interval 4.7% to 13.5%)
RMS Cloud35 of 149 valid answers, 23.5% (Wilson 95% interval 17.4% to 30.9%)4 of 149 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%)
Hotelogix32 of 149 valid answers, 21.5% (Wilson 95% interval 15.6% to 28.7%)14 of 149 valid answers, 9.4% (Wilson 95% interval 5.7% to 15.2%)
RoomRaccoon28 of 149 valid answers, 18.8% (Wilson 95% interval 13.3% to 25.8%)3 of 149 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.8%)
Oracle OPERA Cloud25 of 149 valid answers, 16.8% (Wilson 95% interval 11.6% to 23.6%)15 of 149 valid answers, 10.1% (Wilson 95% interval 6.2% to 15.9%)
WebRezPro24 of 149 valid answers, 16.1% (Wilson 95% interval 11.1% to 22.8%)1 of 149 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)
roommaster20 of 149 valid answers, 13.4% (Wilson 95% interval 8.9% to 19.8%)19 of 149 valid answers, 12.8% (Wilson 95% interval 8.3% to 19.1%)
RoomKeyPMS15 of 149 valid answers, 10.1% (Wilson 95% interval 6.2% to 15.9%)8 of 149 valid answers, 5.4% (Wilson 95% interval 2.7% to 10.2%)
eviivo11 of 149 valid answers, 7.4% (Wilson 95% interval 4.2% to 12.7%)8 of 149 valid answers, 5.4% (Wilson 95% interval 2.7% to 10.2%)
ThinkReservations11 of 149 valid answers, 7.4% (Wilson 95% interval 4.2% to 12.7%)2 of 149 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.8%)
Yanolja Cloud Solution (eZee)10 of 149 valid answers, 6.7% (Wilson 95% interval 3.7% to 11.9%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Apaleo6 of 149 valid answers, 4.0% (Wilson 95% interval 1.9% to 8.5%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
HotelTime Solutions5 of 149 valid answers, 3.4% (Wilson 95% interval 1.4% to 7.6%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
innRoad5 of 149 valid answers, 3.4% (Wilson 95% interval 1.4% to 7.6%)3 of 149 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.8%)
ResNexus4 of 149 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Aven Hospitality (SynXis)1 of 149 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Amadeus Hospitality (iHotelier)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Clock PMS+0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Guestline0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Planet protel0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Visual Matrix0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)0 of 149 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)

The ten buyer questions

Each question was put to every engine 3 times on the stated dates. Counts are over valid answers to the exact question.

What is the best hotel PMS for a small independent hotel?

Question q1. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What is the best PMS for a boutique hotel?

Question q2. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What is the best hotel PMS for a mid size hotel group?

Question q3. 15 valid answers. Excluded answers: 0. Type: best option.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What are the best alternatives to Opera PMS?

Question q4. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What are the best alternatives to Cloudbeds?

Question q5. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What are the best alternatives to Maestro PMS?

Question q6. 15 valid answers. Excluded answers: 0. Type: alternative.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

Mews vs Cloudbeds, which PMS is better?

Question q7. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

Maestro PMS vs RoomKeyPMS, which is better for an independent hotel?

Question q8. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What should I look for in a hotel property management system?

Question q9. 15 valid answers. Excluded answers: 0. Type: buyer evaluation.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

What is the best PMS for a hotel group with eight properties?

Question q10. 14 valid answers. Excluded answers: 1. Type: specific workflow.

Ask the engine yourself; answers vary by run.ChatGPTPerplexityClaude

Release and method

Release
2026-09, version 2026-09.1
Published
2026-09-23
Answer capture date
2026-09-22
Source capture dates
2026-09-21
Engines
ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode
Configuration
10 fixed target questions, 5 engines, 3 repeats. No controls were run for this category.
Method version
v1.1
Excluded answers
1 target answers excluded; exact reasons are listed. No controls were run for this category.
Commissioned engagement
No commissioned engagement is declared for this category.

Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.

Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.

Download and cite

Release JSON · Category CSV · DOI 10.5281/zenodo.22907695

How to cite: Broadcastwell. The Absence Index, Hotel property management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.

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Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.

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