Statement record · ConnectWise Cloud Backup, October 2026

What has ConnectWise said about the Cloud Backup incident? The dated statement record

ConnectWise's statement, latest update 24 October 2026, 14:00 UTC (latest update in the frozen copy), gives the status “patching”. In the published study, 25 of 150 valid engine answers were reviewed adverse.

Published statements and recorded answers on stated dates. Not a ranking, not a security assessment and not a judgment of the companies. AI answers change on a refresh; the answers below are the ones recorded on the date shown.

Last checked 24 October 2026, 17:20 UTC.

Submit a correction or your statement Get the badge All records in this event

The record

Company: ConnectWise
Domain: connectwise.com
Status: patching
Statement date: 24 October 2026, 14:00 UTC (latest update in the frozen copy)
Fixed version named: not recorded in the frozen record
Restart stated: not recorded in the frozen record
End-of-life plan stated: not recorded in the frozen record
Source type: official advisory on connectwise.com
Last checked: 24 October 2026, 17:20 UTC

The statement

Read the statement on www.connectwise.com, dated 24 October 2026, 14:00 UTC (latest update in the frozen copy). Source type: official advisory on connectwise.com.

What the frozen record establishes, in our published reading: The answer identifies an earlier update as latest. Frozen IR04 records 24 October 2026 at 14:00 UTC, within the question cutoff, and includes a later phased-onboarding target.

Notes

All 15 answers to "Does the latest ConnectWise Cloud Backup statement confirm full restoration or describe work still in progress?" were classified as preserving work in progress. Statements about GCIT stay within GCIT's own stated scope and are not part of this record.

Change log

24 October 2026: Advisory frozen and answers observed for the Change Desk study.
26 October 2026: Team review approved; this record is built from the reviewed study.

AI answers

ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode answered ten fixed questions three times each on 24 October 2026. 150 valid answers; 145 published rows. Reviewed adverse means both reviewers upheld a finding against the frozen source.

Answers by question, with the study's own labels.
Question	Answers	Labelled correct	Reviewed adverse	Other labels
According to the latest dated ConnectWise advisory, what is the current status of Cloud Backup, formerly SkyKick Cloud Backup?	15	4	5	omission: 5; stale: 4; qualified: 1; unsupported expansion: 1
Does the latest ConnectWise Cloud Backup statement confirm full restoration or describe work still in progress?	15	0	0	preserved: work in progress; ancillary details outside measured conclusion remain unresolved: 15
Which named services does the ConnectWise Cloud Backup advisory discuss, and which statements apply to each?	13	9	1	not upheld as stated: 3; contradicted: 1
Is the Axcient Legacy Portal notice the same event as the ConnectWise Cloud Backup advisory? Cite the official distinction.	15	7	6	unsupported expansion: 6; not upheld as stated: 2
What does ConnectWise's Cloud Backup advisory say about the existing backup archive, preserving uncertainty qualifiers?	15	14	0	qualified: 1
What date and time appear on the latest ConnectWise Cloud Backup status update, and how does it differ from the first notice?	13	4	8	stale: 8; not upheld as stated: 1
According to GCIT's October 2026 Cloud Backup statement, what did it observe in its own environment?	15	9	0	no answer: 3; not upheld as stated: 3
What does GCIT's October 2026 Cloud Backup statement say about data access, and how qualified is the finding?	15	4	0	no answer: 7; not upheld as stated: 4
What does GCIT's October 2026 Cloud Backup statement say about managed customer environments? Do not generalize.	15	0	4	qualified accurately: GCIT own managed-customer findings and limits preserved: 4; contradicted: 3; unresolved: explicit retrieval limitation; separate PHP advisory labeled separately: 3; omitted; reviewed non-adverse: 2; unresolved: intended MSP not resolved; acronym ambiguity retained: 2; unsupported expansion: 1
Which questions remain unresolved by ConnectWise's Cloud Backup advisory and GCIT's related statement, and where are updates?	14	8	1	no answer: 3; contradicted: 1; not upheld as stated: 1; qualified: 1

Reviewed adverse answers by engine.
Engine	Answers	Reviewed adverse
ChatGPT	28	0
Claude	29	9
Perplexity	30	1
Google AI Overviews	28	9
Google AI Mode	30	6

These are dated observations from fixed questions, not a representative error rate for an engine.

ConnectWise Cloud Backup statements: what AI answers preserve, omit or confuse · Reviewed by Priya Nair and Vikram Patel, Broadcastwell · Answers observed 24 October 2026; review approved 26 October 2026.

Submit a correction or your statement

Write to index@broadcastwell.com with the subject prefilled. We list a statement once we have opened it on the company's own domain or verified official account, and we reply within one business day. Disputes follow the dispute policy.

Badge

The badge for ConnectWise reads Cloud Backup statement listed, with the date we last checked it, and links to this record. Badge and embed code · Badge terms. It is free.

What to do with this

Is this your company? Send a correction or your newer statement, free.
If an engine still tells buyers the old story, Answer Repair fixes one answer with one source-backed page, $490.
An agency with a client in this event takes the Agency Deadline Audit, $490 per client report.

Free 10-question check (one engine)

No email is needed; runs are limited per network and per day, and by the site's daily allowance.

Submit a correction or your statement

Fix one answer, $490 Answer Repair: one source-backed page or fix for one agreed buyer question, due 48 elapsed hours after recorded Ready. Agency Deadline Audit, $490 per client report. Both carry the published full-refund terms. The Change Desk.

Choosing an agency for this? The GEO agencies compared, with sources.

Every figure comes from the published method, v1.1.

Claiming or correcting your record is free and never depends on a purchase. No payment changes any number on the Index.

Delivery lead: Priya Nair, Management Consultant.

Receipt

Frozen source IR04: www.connectwise.com, retrieved 24 October 2026, 17:20 UTC, bundle CD-C-FULL-2026-10-24T17:20:15Z, SHA-256 259a7d326adde942de161382f79fec03c9f026bf3c47d3500a7228eb8fa2fb85
Frozen source C_PRECAPTURE_IR04: www.connectwise.com, retrieved 24 October 2026, 04:02 UTC, bundle CD-C-2026-10-24T04:02:48Z, SHA-256 1eab42938e2d1011b304e739ec37ad566d1ef38f45449b50a1ba6195159c4810
Study: ConnectWise Cloud Backup statements: what AI answers preserve, omit or confuse
Review: Reviewed by Priya Nair and Vikram Patel, Broadcastwell
Licence: CC BY 4.0, attribution to Broadcastwell; linked third-party sources keep their own rights
Disputes: Dispute policy and log

Prepared by the Broadcastwell team.

Page owner: Vikram Patel, AI Architect. Corrections: index@broadcastwell.com

Published statements and recorded answers on stated dates. Not a ranking, not a security assessment and not a judgment of the companies.

About this page

Published statements and recorded answers on stated dates. Not a ranking, not a security assessment and not a judgment of the companies.

Statement records · PHP2Shell Statement Index · Buyer questions · Dispute policy